Salesforce Functional Capability Map

Key Features of Salesforce Analytics Cloud Salesforce offers a wide array of specialized clouds to cater to different business needs, each designed to enhance performance and streamline operations. Understanding these key features is crucial for leveraging Salesforce effectively.

A diagram detailing business drivers and capabilities with high-level product positioning.

LEVEL 2 SALESFORCE FUNCTIONAL CAPABILITY MAP. I have to say, level 2 can be huge. It is the most complex, so I generally use level 2 for defining the scope or rationalising why functions in the

Capabilities define what a business does, not how a business does something. Capabilities are defined in business terms, not technical terms. Capabilities map to, but are not the same as, a line of business, business unit, business process, or value stream. Capabilities have relationships to IT deployments and future state IT architecture.

This Salesforce business capability map can help you - Define business drivers for a project. - Identify key capabilities needed within a solution or project. - Provide high-level product or technology positioning. Open this template and add content to customize this Salesforce business capability map to your use case.

Streamline resource planning and budgeting by grouping capabilities and identifying implementation order, dependencies, and value.

Melissa A business capability map is a valuable tool used at the beginning of a project because it helps align the team around what matters. By mapping out the business drivers, you can ensure

The Salesforce Capability Map is an interactive chart that helps users quickly find the right tools and apps for their business needs. It shows relationships between common functional areas of business, such as sales, marketing, customer service, and commerce, and the apps and services that Salesforce offers in those areas.

Replace Capability Category One with CRM Replace Capability Category Two with Service Replace Capability Category Three with Experience. The will help your viewers know that this will be a new technology that needs to be built. Replace Capability Category Four with Thought Leader Finally, for each category list the functional Details.

Level 0 Salesforce Functional Capability Map. The first level is the highest level of abstraction on the Salesforce Capability Map. This is how I see Salesforce at the highest level. This is very similar to how Salesforce sees themselves with the 360-degree customer circle that you may have seen at Dreamforce.