Technical Diagram Of Microsoft Teams Direct Routing

quotPlan Direct Routingquot Microsoft Phone System Direct Routing lets you connect a supported, customer-provided Session Border Controller SBC to Microsoft Phone System. With this capability, for example, you can configure on-premises PSTN connectivity with Microsoft Teams client, as shown in the following diagram

How Direct Routing works. Direct Routing uses a secure SIP trunk connection between Microsoft Teams and a Microsoft certified SBC deployed in the customer's on-premises network, or in a cloud-hosted service like AWS or Azure. The customer SBC is connected to the PSTN using existing carrier SIP trunks or TDM lines.

APPLIES TO Direct Routing This article describes the SIP call flow feature and is intended for Teams telephony admins and IT Pros who are diagnosing call flow issues between your organization's Session Border Controller SBC and Microsoft's Session Initiation Protocol SIP Proxy in Direct Routing deployments.. By using the SIP call flow in the Teams admin center, you can see a visual

Direct Routing components in the Microsoft Cloud Telecom trunks If you have difficulties troubleshooting issues, you can open a support case with your SBC vendor or Microsoft. Microsoft is working on providing more tools for troubleshooting and monitoring. Check the documentation periodically for updates. Troubleshoot Direct Routing

We have put together a quick guide looking at what's involved with Direct Routing for Microsoft Teams, giving you a rundown of what the different elements are and how they work.

Microsoft reserves the right to reject support cases where a non-certified device is connected to Teams Phone through Direct Routing. If Microsoft determines that a customer's Direct Routing issue is with a vendor's SBC device, the customer needs to re-engage the SBC vendor for support. See also. Configure Direct Routing

Use the new SIP call flow diagram tool available in the Teams Admin Center introduced March 2025. Check SBC logs and network settings. Utilize Microsoft Teams troubleshooting tools and guides. Best Practices. Keeping accurate and regularly updated documentation is essential for managing your direct routing configuration effectively.

Image source Microsoft. Choosing Direct Routing. Microsoft's direct routing is tightly integrated with the use of collaboration tools, so it offers greater flexibility, a wider geographic coverage, lower rates, and increased levels of support than calling plans. With direct routing, businesses can choose their own third-party provider.

1. Microsoft Teams. At the core of Direct Routing is Microsoft Teams, which serves as the user interface for making and receiving voice calls, conducting video calls, and collaborating through chat and documents. 2. Direct Routing SBC Session Border Controller The Session Border Controller is a critical component in the Direct Routing

LoopUp is a managed service provider and certified Microsoft Gold Partner that enables organizations to use Microsoft Teams with Direct Routing on our own global voice network. With 13 carefully-selected tier-1 carriers, LoopUp's private global network offers regional carrier redundancy and 99.995 uptime availability.